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When do you release reservations?

Reservations open 28 days in advance at midnight and are available through Resy. A cancellation fee will be charged for reservations canceled within 48 hours of their date. We do not accept reservations over the phone. 

Can you accommodate large groups?

We can accommodate bookings for parties up to 8 online. For parties larger than 8, please visit our private dining page.

Do you accept Hi Neighbor Gift Cards?

Yes! We are part of the Hi Neighbor Hospitality Group and honor the use of gift cards and house account memberships. Simply let your server know when you arrive. If you're interested in purchasing a gift card, click here.

How frequently does the menu change?

Our 5-course menu is updated seasonally. Throughout the season, we may choose to adjust a menu item based on the availability of ingredients.

What are the extra charges on my final check?

We include a 6% surcharge per guest to cover San Francisco employer mandates, including healthcare, social security, commuter benefits, and minimum wage ordinances. All parties have a 20% service charge instead of a discretionary tip. Our staff does not encourage, or accept gratuity in the form of additional tips.

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Can you accommodate dietary restrictions?

Our standard 5-course menu in our dining room can accommodate most allergies and restrictions, including gluten-free, dairy-free, vegetarian, etc. We cannot accommodate a vegan menu at this time. 


Our Chef's Counter tasting menu cannot accommodate any dietary restrictions.

Frequently Asked Questions

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1963 Sutter Street
San Francisco, CA 94115


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©2024 by Hi Neighbor Hospitality Group. All rights reserved.

What is your corkage policy?

The first bottle (750ml) is $35, and additional bottles (750ml) are $60/bottle. 

How do I book the Chef's Counter?

Chef's counter reservations open on the same schedule as our dining room reservations. You may book using Resy and look for the table type indication "Chef's Counter."

This seating is only available at 6:30 pm. 

What is the difference between the dining room and the heated enclosed terrace?

There is no difference in menu or service. The Heated Enclosed Terrace accounts for about one third of our dining area. The terrace is fully covered and heated and can be seated rain or shine. 

Do you offer wine pairings?

We do not have a set wine pairing. If you are interested in pairing wines with your meal, please ask your server, and they can assist in creating an experience for your table. 

Do you offer valet parking?

We do not offer valet parking.

Typically, street parking is relatively easy within a 1-2 block radius in the neighborhood. Should you need help finding a spot, the Japantown garage is located less than two blocks away at Fillmore and Post. We also highly recommend using Uber or Lyft as the most efficient and safest option. 

Do you accept walk-in guests?

At this time we do not accept walk-in guests in our Dining Room, Chef's Counter or Terrace. Our bar seating is open for walk-in on Wednesday evenings only. This seating is available on a first come, first-seated basis. During this time, we will be serving our 5-course seasonal tasting menu and our regular dietary accommodations and corkage policy apply.

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